Job Opportunity: Customer Support Representative
Location: Wilmington DE
Pay Rate: $15.15
Responsibilities
Handle high-volume inbound customer calls and back-office functions including billing, collections, and field service scheduling.
Investigate and resolve customer inquiries and complaints related to billing, payments, and service orders.
Maintain and update customer records, service orders, and reports accurately in the CIS system.
Process payments, prepare daily deposits, and manage cashiering and reception duties professionally.
Promote and explain company programs (e.g., ACH, eBilling, conservation) to customers.
Ensure compliance with company policies and Delaware regulatory commission requirements while meeting customer service performance metrics.
Qualification
Minimum 2 years of experience in call center, front office, back office, bad debt, or billing-related customer service roles required
Associate’s degree or equivalent from a two-year college or technical school preferred
Experience in regulated utility or municipal customer service is preferred
Familiarity with CC&B Customer Billing Information System or similar platforms is preferred
Strong ability to prioritize and manage multiple competing tasks effectively
Proficient in using digital tools such as computers, tablets, smartphones, and related software for communication and task management
Working knowledge of the Google platform (Gmail, Docs, Sheets, etc.)
Benefits Info
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors
...Proficiency in the use of Teradata SQL. Three or more years of relevant work experience. Excel and Visual Basic for Applications experience. Deck building experience in PowerPoint and/or Google Slides. Data Analysis and Insights experience. Data warehousing...
IT lease analyst Location: Marysville, OH Work Type: Onsite - 4 days a week in office. Daily Tasks Performed: Manage large ticket lease process from request to contract completion. Perform lease v buy analysis a required Manage IT lease contracts...
...Assistant Farm Manager (6003) Location: Illinois JobNumber: 6003 Assistant Grain Farm Manager position available on 1800 acre corn and soybean farm in West Central Illinois. MUST be experienced in operating all types of farm equipment (newer JD) used for spring...
...Immediate need for a talented Data Analyst. This is a 12+ months contract opportunity with long-term potential and is located in Charlotte, NC (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-80806 Pay...
...job. Unlike other companies, we never send contractors to do our work. Our team members are the heart of our company, ensuring that... ...interpersonal and communication skills. Ability to prioritize tasks and manage time effectively. Strong attention to detail and...