Job Description
Essential Functions :
- Serves as both coach and mentor to staff in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies.
- Manages production flow and productivity within the division; ensure production turnaround time schedules are met.
- Serves as liaison between division and other departments.
- Ensures new policies, programs, and operational changes are communicated, implemented and adhered to on the production floor.
- Ensures functional areas are complying with standardized work policies and safety regulations
- Identifies opportunities for continuous workflow & process improvements.
- Analyzes cost and production reports to ensure operations are maximized and efficient.
- Provides relevant feedback to management regarding any problems and concerns in a timely manner.
- Relies on extensive technical knowledge to assist and advise technicians and management team having problems with cases.
- Ensures staff compliance with all company policies.
- Ensures quality standard compliances are being met across division.
- Coordinates with Human Resources and direct management in a timely manner on any and all employee relations matters.
- Hires, oversees, develops, reviews, and sets goals for department and staff.
- Conducts performance evaluations, recognizes, and acknowledges positive and productive behavior, and provides constructive/corrective feedback for performance issues.
- Assists, trains, guides, and supports team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies.
- Establishes goals for team in accordance with company and division plan and vision.
- Ensures the team understands the performance standards of their department and has a clear understanding of their own individual performance.
- Ensures high productivity and adherence to turnaround time schedule by problem solving, motivating, and delegating.
- Manages and supports team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies.
- Enforces adherence to company policies and procedures.
- Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions. Partners and coordinates with Human Resources in a timely manner on all employee relations matters.
- Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions.
- Works with staff to resolve complex or out of policy operation problems.
- Assess and ensure appropriate staffing levels; conducts interviews and hires staff to maintain staffing levels within the department.
- Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- Minimum of seven (7) years of experience in dental industry as a dental technician or Certified Dental Technician.
- Minimum of five (5) years of experience in Full Arch Implant and Digital Dentistry
- Minimum five (5) years of managerial or team leadership experience.
- Formal education in related area specialty preferred.
- Certified Dental Technician a plus.
- Extensive knowledge of standard concepts, practices, and procedures of dental laboratories with a focus on implant dentistry.
- Demonstrated knowledge of restoring implant cases from single to full arch complex cases.
- Advanced knowledge of digital dentistry workflows for implants
Pay range: $69,000.00 to $92,000.00/yr
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