Job Description

Hourly Range $36-$42hr

Job Brief

Conducts technical diagnoses and repairs of all equipment at our facilities, customer sites, or business partner locations. Provides technical assistance to internal, external parties, and individuals.

Responsibilities

• Receives customer service requests, assesses customer needs, complaints, symptoms of customer equipment; diagnoses and suggests repair solutions
• Provides effective and efficient technical assistance, in person or on the phone
• Performs and/or assists with field and shop repairs.
• Coordinates service requests with appropriate Service departments and his or her manager/supervisor.
• Resolves product issues through effective identification, documentation, and communication with all affected parties.
• Assists in maintaining technical manuals.
• Assists in maintaining related service department files and office records.
• Knows and understands operating and technical procedures and workplace instructions.
• Perform various other duties and activities as assigned by supervisor.

Requirements

• High school diploma required,
• Must have some proficiency in mechanical, electric and hydraulic troubleshooting and repairs. Must be knowledgeable in Microsoft Excel, Word, and Outlook.
• Must possess good communication skills and verbal and written fluency in the English language.
• Able to interpret some technical instructions, diagrams, flow charts,
• Must be willing and able to work overtime and on weekends or on call duty and be willing and able to travel up to but not limited to 80%, including internationally.
• Must have a valid passport and driver’s license.
• 2 years of directly related training and/or experience.
• Must be able to lift up to 50 lbs,

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