Job Description

TITLE: IT SUPPORT ANALYST

TYPE: DIRECT HIRE (Onsite)

SALARY: $55,000 - $75,000

LOCATION: PASADENA, CA

INDUSTRY: TRANSPORTATION

COMPANY INFO

Our client is a growing IT Managed Service Provider for small to medium sized businesses. They support an array of initiatives to help their clients maintain a stable and secure technological environment.

• Great company culture with emphasis on agency and professional growth

ROLE: The IT Support Analyst is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide range of applications/technology problems and issues, and training of technology. The IT support Analyst is a first level of support for customers within the organization.

RESPONSIBILITIES

• Performs basic problem solving and assistance on various software applications and hardware systems for clients.
• Provide individual instruction and/or training to users on new or updated technologies.
• Working knowledge of Active Directory
• Troubleshoot and administer Microsoft 365
• Performs routine technical assistance and maintenance duties.
• Follow documented procedures for common tasks and known issues.
• Document and update steps to solve technical problems in the company documentation system as necessary
• Assists with tracking inventory equipment and materials.
• Troubleshoot issues with network resources such as printers and shared folders.
• Setup video conferences for clients and troubleshoot issues as requested.
• Input and maintain billing information into a record keeping system as needed.
• Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
• Assists with the implementation of technology projects with moderate scope and impact.
• Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
• Maintain knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.

REQUIRED & PREFERRED QUALIFICATIONS

• 3+ years of IT Support experience – L1/L2
• Bachelor’s Degree preferred.
• Exceptional customer service skills and ability to support diverse groups of non-technical users
• Experience with Microsoft 365, Windows systems, MacOS systems
• Working knowledge of Active Directory
• Strong knowledge Remote Tools/ Management systems
• Experience with service desk ticketing systems
• Basic SQL knowledge
• Occasional travel within Los Angeles County

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