Job Description

System Analyst

Columbus, Ohio

Contract to Hire

The System Analyst is a valued member of an agile technology team, they partner with the Product Manager to understand upcoming work based on product backlog and roadmap and break down projects into epics and user stories for Developers and Testers. The System Analyst collaborates with the agile team to assist with technical design and write user stories that include detailed technical requirements to create or modify an application to meet business objectives.

The System Analyst has deep understanding of both the business domain/impacted stakeholder groups, and technical product or application, including upstream/downstream impacts. The System Analyst may collaborate with other technology teams to align requirements and dependencies for upcoming projects. The System Analyst may investigate incidents or issues to determine the functional cause, query databases, review log files, or inspect JSON/XML messages; create ad hoc reports using application data; or may configure SaaS products or applications.

Essential Functions:

• Write requirements, including epics and user stories, based on Product Manager direction and technical knowledge; including business rules, acceptance criteria, data and infosec requirements, non-functional requirements, accessibility, and integration requirements
• Collaborate with Product Manager to understand upcoming work for the product/applications, including business objectives, goals, client requests, user needs, etc.
• Collaborate with technical team to understand product/application design, components, integrations, tech debt, etc; understand the technical design of the application, upstream/downstream systems and contracts (payloads and methods), data required and produced by the application and data required to validate a change
• Lead story estimation with the technical team, sharing requirements, and answering questions; lead “Three Amigo” discussions for user stories with Developer and Tester before the work is started
• Manage and maintain the product backlog (in Jira or similar tool)
• Represent the product/application to others as SME to answer questions and collaborate on projects, including IT leadership, business stakeholders, Product and UX teams, and upstream/downstream technology teams
• Create and maintain product/application documentation, such as as-is and to-be process models, system context diagram, production support materials, onboarding, and help guides in Confluence (and other tools)
• Investigate production incidents and pre-production issues by querying databases, reviewing log files, inspect JSON/XML messages, etc.

Additional Responsibilities:

• Effectively communicates status and expectation changes without prompting; communicates accurately about technical aspects of their work; communicates with stakeholders about expectations to avoid surprises
• Understand and evaluate requirements, their purpose, and impact to the business; understands key business stakeholders and their motivations as it affects their team’s application
• Understand their team’s product and technology roadmaps and can articulate their team’s top priorities
• Understands their team’s upstream and downstream dependencies for production support and project dependencies
• Backup for the Scrum Master, lead and facilitate daily standups, sprint planning, etc.; regularly observes team practices and processes to suggest improvements
• Actively participates in team meetings, including daily standups, sprint planning, sprint review, backlog grooming, demos, and retros
• Regularly influences within team and can help guide toward a decision
• Configure SaaS products or applications
• Create ad hoc reports using application data
• Production release validation activities
• Vendor communication, collaboration, and coordination

Qualifications:

• Bachelor's Degree, Computer Science or equivalent, experience required
• 3 years experience with software development, life-cycle and implementation methodologies Required
• 3 years experience working in teams that follow agile methodology, Scrum, Kanban, Scrum-Ban Required
• 3 years experience with Jira and Confluence, or similar tool Required
• 3 years experience creating as-is and to-be process models Required
• 3 years experience writing detailed requirements for Software Engineers Required
• 3 years experience explaining complex technology concepts/decisions to both technical and non-technical audiences Required
• 1 year experience using SQL to query databases Preferred
• 1 year experience with Postman or equivalent tool to review JSON/XML payloads Preferred
• 1 year experience with ServiceNow for Incident, Change, and Request Preferred
• 1 year experience configuring SaaS or custom applications Preferred

Skills and Abilities:

• Strong verbal communication and technical writing skills (High proficiency)
• Capability to collaborate with cross functional teams (High proficiency)
• Self-led and able to seek out answers to questions by leveraging relationships and documentation; ability to ask questions to gather information and clarify requirements (High proficiency)
• Organized, ability to break down complex projects (epics) into smaller, incremental, INVEST deliverables (user stories) (Medium proficiency)
• Ability to handle ambiguous requirements and shifting priorities (Medium proficiency)
• Self-paced, and works at appropriate speed to support their team (Medium proficiency)
• Ability to deliver consistent high-quality results while working in a dynamic and fast-paced environment (Medium proficiency)
• Strategic attitude with an aptitude to condense complex concepts (Medium proficiency)
• Understanding of system context diagrams and conceptual architecture diagrams (Low proficiency)
• Awareness of GitHub and other development tooling (Low proficiency)
• Awareness of development languages, such as JavaScript (Low proficiency)

ABOUT EIGHT ELEVEN:

At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

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