Job Description

Title : Partner Success Manager

Duration : Perm

Location : Boulder, Co (Hybrid)

Start : ASAP

Salary : $55-75k

Must Haves:

• Experience managing external relationships, optimizing performance, and driving business growth
• Ability to analyze performance metrics (e.g., in Looker) and use insights to inform strategic decisions
• Strong verbal and written skills to train partners, manage expectations, and negotiate effectively
• Comfortable with ambiguity, proactive in identifying opportunities, and driven to experiment and improve
• Thrives in a fast-changing startup environment with shifting priorities
• A feel or talent for and good understanding of delivering excellent experiences through partner offerings (traveler centric approach even though working on the B2B side)
• A talent for switching between strategic and tactic mode constantly
• Ability to manage multiple projects and meet deadlines
• Data & tool savvy - comfortable using AI tools, travel technology, and data platforms like Looker (at least have an interest in it)

Nice to Haves:

• Prior work in travel, tourism, or hospitality, particularly with travel operators or platforms (really not a must!)
• Understanding of market dynamics and ability to build relationships across cultures
• Fluency in additional languages for engaging with diverse partners worldwide
• Passion for travel
• Travel experience or travel arrangement experience in Africa

Day to Day:

A growing travel company in Boulder, Colorado, is looking to add a Partner Success Manager to their team! In this role, you’ll manage a region of destinations, ensuring partners are well-positioned to meet traveler demand while balancing volume and capacity across the network. You’ll monitor traveler requests, track partner performance, and optimize offerings to drive success. You’ll identify, recruit, and onboard top local travel specialists, set and track KPIs, and adjust strategies based on performance insights. You'll train partners on best practices, analyze performance data in Looker, and leverage AI and tech tools to streamline workflows. Collaborating with internal teams like Customer Support and Product, you’ll address partner needs, support product launches, and enhance platform capabilities. Attending travel expos will help you stay ahead of industry trends and expand valuable partnerships. This role is offering a base salary of $55,000 - $75,000 . If this is the role for you, please apply today!

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